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Wings Mart 5-Day Return and Refund Policy for indian shipping

1. Eligibility: Products must be returned within 5 days of delivery. Items must be unused, in original packaging, and with all tags intact.

2. Initiation: To initiate a return, contact our customer service team within 5 days of receiving your order. Provide your order number, reason for return, and supporting materials including an unboxing video and a clear image of the product along with the bill.

• Contact Information:
• WhatsApp: +91 8563093000
• Email: support@wingsmart.co.in

3. Unboxing Video and Product Image:

• Unboxing Video: Record a clear video while unboxing the product. The video should capture the condition of the package, the unsealing process, and the product in its original state.
• Product Image with Bill: Take a clear image of the product along with the bill or invoice. Ensure the product and bill details are clearly visible.

4. Approval: Once your return request and supporting materials are received and reviewed, you will receive a return authorization and instructions on how to send your item back to us.

5. Refund Process: Upon receiving and inspecting the returned item, we will process your refund. Refunds will be credited to the bank account or UPI ID you provide within 7-10 business days.

6. Exclusions: Certain items, such as perishable goods, custom products, and final sale items, are not eligible for return or refund.

Which product labeled as "imported" will be brought in from another country. Here are the key points regarding such a product:

1. Imported Product: The product will be imported from abroad.


2. Duties/Taxes: Import duties or other taxes paid in product cost

3. Return & cancel Policy: There will be no return policy for this product, meaning it cannot be returned and cancel. If customer shoot clear unboxing video and product found damage then return consider with T&C


4. Shipping Time: The product will take 10-15 days to arrive, depending on shipping and customs clearance.

5 Yes, typically for imported products, the customer needs to make the payment upfront. After the payment is made, the product is shipped. Since these products are sourced from abroad, companies usually require payment in advance to cover shipping and customs processes.

These points should be kept in mind when making a purchase.